Privacy Policy

Last Updated: October 31, 2025

Koeul (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, mobile app, and related services (collectively, the “Service”).

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

Account registration info (name, email, password)
User-generated content (comments, posts, messages)
Subscription or payment details (if applicable)
Newsletter and marketing preferences

b. Information We Collect Automatically

IP address and device information
Browser type, operating system, and referring URLs
Pages visited, clicks, and engagement metrics
Cookies, pixels, and other tracking technologies

c. Information from Third Parties

Social media login info (if you connect accounts)
Payment providers, analytics services, and advertising networks

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Service
Personalize content, recommendations, and ads
Send newsletters, alerts, and subscription updates
Respond to inquiries and support requests
Monitor analytics and Service performance
Detect and prevent fraud, abuse, or security breaches
Comply with legal obligations and enforce our Terms & Conditions

3. Cookies and Tracking

We use cookies and similar tracking technologies to:

Analyze usage and traffic patterns
Remember preferences and settings
Deliver relevant advertising and promotions

You may disable cookies in your browser, but some Service features may not function properly.

4. Sharing Your Information

We do not sell your personal information. We may share data in the following cases:

With service providers who help operate the Service (hosting, analytics, payment processors)
To comply with legal obligations or enforce our Terms & Conditions
In connection with a merger, acquisition, or sale of assets
With advertisers or partners in an aggregated or anonymized form

5. User-Generated Content

Content you submit (comments, posts, messages) may be visible to other users.
You are solely responsible for your content, and we are not liable for how it is used by others.
By submitting content, you grant us a non-exclusive license to display, use, and moderate it.

6. AI-Generated Content

Some or all content on the Service may be:

generated or summarized by AI,
reviewed or edited by humans.

We do not guarantee the accuracy, completeness, or timeliness of AI-generated content.
Use of AI content is at your own risk.

7. Advertising & Analytics

We may use third-party services for:

Analytics (e.g., Google Analytics)
Advertising and affiliate networks
Personalized content and recommendations

These third parties may collect information through cookies or similar technologies.
We encourage you to review their privacy policies.

8. Security

We implement reasonable security measures to protect your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to:

Provide the Service
Comply with legal obligations
Resolve disputes

Inactive or outdated accounts may be deleted periodically.

10. Minors

The Service is not intended for users under 16.
We do not knowingly collect personal information from minors without parental consent.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Withdraw consent for marketing communications
Object to certain processing (e.g., profiling, targeted advertising)

To exercise these rights, contact us at info@koeul.com.

12. International Users

If you access the Service from outside Canada, your data may be transferred and processed in other countries, which may have different privacy laws.

13. Retention of Analytics & Logs

We may retain aggregated, anonymized usage data for analytics and performance improvement.
This data does not identify individual users.

14. Newsletter & Marketing Communications

We will only send marketing emails if you opt in.
You can unsubscribe at any time using the link in emails or by contacting us at info@koeul.com.
We comply with CASL (Canada) and/or CAN-SPAM (US) requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
The updated version will be posted with a revised “Last Updated” date.
Your continued use of the Service indicates your acceptance of any changes.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
info@koeul.com